Refund policy

The Sleek Space Mod 72-Hour Quality Guarantee We believe in our products and want you to sleep better and do better! Because we carry large-scale furniture and hygienic bedding, we do not offer long-term "comfort trials." However, we provide a 72-hour satisfaction window from the time of delivery to ensure your purchase meets your expectations.

Damages and Issues (Our Responsibility) Please inspect your order immediately. If an item is defective, damaged, or incorrect, contact us at team@sleekspacemod.com within 72 hours.

  • The Fix: We will provide a replacement or a resolution at no cost to you.

  • Requirements: Please provide photos of the issue and the original packaging so we can handle the claim with our carriers.

Change of Mind Returns (Your Responsibility) If you decide within the first 72 hours that an item isn't the right fit for your home:

  • Hygienic Requirement: Due to health regulations, mattresses must remain in their original, unopened factory sealed plastic to be eligible for a return.

  • Fees: A 20% restocking fee will be deducted from your refund to help us cover the original shipping costs and processing.

  • Logistics: You are responsible for arranging and paying for the return freight/shipping to our originating warehouse.

Final Sale After 72 Hours Once the 72-hour window has passed, all sales are considered final. This allows us to keep our prices competitive and our logistics streamlined.

Long-Term Protection (Manufacturer Warranties) While our satisfaction window is 72 hours, your investment is protected for years to come by the manufacturers:

  • Sleek Space Mod Mattresses: 10-Year Manufacturer Warranty.

  • GhostBed Mattresses: 20 to 25-Year Limited Manufacturer Warranty.

  • Other Items: Individual manufacturer warranties apply.

If you experience a structural issue (like a significant indentation) after the initial 72 hours, reach out to us at team@sleekspacemod.com. We will advocate for you and assist you in filing a warranty claim with the manufacturer.

How to Handle Damaged Shipments If your delivery arrives visibly crushed or damaged, you have the right to refuse the shipment at the door. If a driver leaves a damaged package while you are away, do not open it. Contact us immediately, and we will guide you through the "Return to Sender" process for UPS or FedEx to ensure you aren't held liable for the damage.

 

Damaged Shipments Refusal Tips If your delivery arrives visibly damaged, the best course of action is to refuse the shipment.

  • If you are present for delivery: Refuse the package and tell the driver it is "Damaged." Do not sign for it.

  • If the package was dropped off while you were away: Do not open the box. You generally have up to 5 business days to refuse a delivery that was left on your doorstep.

    • UPS: Call 1-800-742-5877 or use UPS My Choice to select "Return to Sender - Damaged."

    • FedEx: Call 1-800-463-3339 or take the unopened box to a FedEx station and mark it "REFUSED - DAMAGED."

    • Action: Take photos of the box as it was left on your porch and the shipping label before returning it.